Generally

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In order to complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are given:

– Any item not in its original condition, damaged or missing parts for reasons not attributable to our error.
– Any item returned more than 30 days after delivery

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all this and have not yet received your refund, please contact us at office@gentleglow.at.

Exchange

We only replace items if they are defective or damaged. If you would like to exchange it for the same item, email us at office@gentleglow.at and mail your item to the address below.

Shipping back

Send us your product to the following address:
gentle glow
Wiener Neustädter Strasse 30/Top4
A-2540 Bad Vöslau

You are responsible for paying shipping costs and for returning your item. Shipping costs are non-refundable.

Depending on where you live, it may take a different amount of time for your exchanged product to reach you.

If you are returning more expensive items, you can use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.

Do you need help?

Contact us at office@gentleglow.at if you have any questions about refunds and returns.