Refund and Return Policy

General

Our Refund and Return Policy is valid for 30 days from the date you receive your order. If more than 30 days have passed since your purchase, we are unfortunately unable to offer a full refund or exchange.

To be eligible for a return, your item must:

  • be unused,

  • be in the same condition that you received it,

  • and be returned in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds may be granted. These include:

  • Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

  • Items returned more than 30 days after delivery.

Refunds

Once we have received and inspected your returned item, we will send you an email confirming receipt of your return. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time before your refund is officially posted.

  3. Contact your bank, as processing times may vary.

If you have completed all of these steps and still have not received your refund, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Exchanges

We only replace items if they are defective or damaged.

If you wish to exchange your item for the same product, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and send your item to:

Gentle Glow
Wiener Neustädter Straße 30/Top 4
A-2540 Bad Vöslau
Austria

Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding refunds or returns, please contact us at:

This email address is being protected from spambots. You need JavaScript enabled to view it.